Friday, April 30, 2010

How to survive financial crisis if you working on a Call Center?

Most of the call center now a days locker and a Bedroom or Nap room are available with in the office building. Recreation areas are added as well for there employees to enjoy while waiting for there shift or while on break. If your lucky showers with free soaps and shampoo are provided by the company as well.

As we all know being a call center representative the salary is not that bad nor not that good. I gonna give some tips on how can you save money and you'll be able to spend a lot of time on sleeping. I promised this you'll be able to save money from riding a taxi twice a day multiple by the number of days you'll be working. Another advantage you'll make of use of those facilities and equipment that your company provides.

I got this Idea from two of my office mates then I sum up all ideas into one.
Lets begin, lets say your shift would start at 11:00pm. we all know that this is one of the most dangerous scheduled for a person. Lazy boy would visit you if your still in bed around 8:00pm and a big chance that you'll fall asleep again. Using you alarm clock or cell phone to Buzz you around 10:00pm before work. Around 70% of the people using this Alarm system to wake you up wont work. So there will be a big chance you'll ride a taxi instead.
Another situation, same shift 11:00pm, 100% sure you'll gonna leave your house by 10:00pm. Now, a problem on transportation would be the challenge here. No traffic but the number of public vehicles would travel on that time are minimal, Once again you'll be tempted to hail a taxi.
Solution for this, I would suggest try to go to office as early as possible. Let say 5:00pm then proceed to the bedroom of your office. Then call or inform your office mate to wake you up before the shift will start. In that case You'll be saving a lot of money based on the transportation alone. Get my point???

Now for sleeping issue this is for those early shift not Grave yard. This wouldn't save your money but it will save your time and spend more hour or two on sleeping than having a problem traveling to and from your house. Most of agents or any employee working on a BPO industry, sleeping is one of our luxury(as well as food ahehehe). Considering the fact that your sleeping on a Air-con compared to a ceiling fan.

This next situation is advantage for those having problem on a long travel from work to house.
Important thing POT of gold awaits for your savings. Locker and shower room are available for some companies. Now make use of those stuff, 1st try to pack your things good for 3 or 5 days. Day 1 set all things to your locker, proceed to your shift just like normal. After your shift, take your meal then to the Internet room or invite your friends to visit recreation area then after straight to the bedroom or nap room. Sleep up to sawa, an hour or two before shift stand up then go directly to the shower room. We'll what else take bath with out unnecessary choirs. Take your meal WALAHHH!! your all set for work.

Simple yet drastic, Some of my co-workers are already doing it. Even I'm planning to do the same as well. . . .
Any ways, need to pack my things now. Hope I was able to give some Idea and helpful tip. I know its way to corny but if you'll think of it for Reality based. It will work, try to compare your daily expenses and multiple it by the number of days you'll be working.

Tuesday, April 27, 2010

Just a Glimpse


Just want to re-post this article from a blogger giving you a glimpse of being a call center agent. No matter what account you are as long as you're receiving calls from a live person that would be it.

One reason for re-posting this article, I was looking for a picture to be added on my blog and planning to make an article as well. Ive selected that pic on top and seen the origin of the pic (Chronicles Of Techie )and read this article.

Yesterday while I was getting ready to leave, my colleague who mans the support desk called out for me and said “Dhiman a call for you”. My manager who sits in the cube next to me looked up in awe and said “a caall for you on support linea ??”, well I myself was surprised as I donot support any applications. I replied to my friend “Are you sure its for me” he got angry and retorted “Ya man she’s asking for you. Do you think I am joking?” I knew he cannot joke with support calls, so I started walking towards his desk wondering who could “she” be asking for me directly ?
Hesitatingly I picked the receiver and spoke “Yes Dhiman here, How may I help you?” trying to sound like

a support desk personnel, the caller responded “can you be little clear I can’t understand you” I repeated the same this time a bit louder and slower as I had seen the support guys speak slowly while on call. The line was crackling with lot of disturbance and I couldn’t listen anything but thought she said “Can I speak with Dhiman” I said “Yes ma’am Dhiman here, How

can I help you” then she said “No no I am looking for Dhiman”, I was getting irritated it was already late and I am stuck here with somebody who’s playing pranks or what anyway I controlled myself and politely said “Ma’am you ARE speaking to Dhimaaan” to which she replied “I am asking for Dhiman i mean D-A-I-M-Y-N, a lady does she work there ?” I was stunned for a moment and didn’t know what to say or do and quickly said “Oh ma’am I am sorry I think you got to a wrong line, there’s nobody by that name here” hearing it she promptly apologized and disconnected. I kept receiver and scolded my colleague “Hey this call was for someone else and you called me” He smiled and said “Man you spoke to her yourself tell me how do I figure out who she means”. Then he laughed and said “Just see what we have to deal with everyday”.

Well he was right I myself had spoken with her. I smiled back to him and said “yeah I understand” and returned to my seat. Then started thinking about the plight of thousands of “call center agents” who have to deal with this kind of accents whole night yet provide great service. No doubt they are trained but still its really difficult. At the same time I felt bad for the caller as she had to waste so much of time just to know that she had got to wrong number. I was told by my collegues in US, UK about the hard time they have talking to Indian counterparts but they never faced any difficulty with me.
Anyways this was a freak incident and the caller was patient enough and didn’t get annoyed but with the ‘agents’ sometimes it does get worse.Thank God that I don’t need to take calls directly but kudos to these ‘agents’ who do it day in out and yet are able to chill out.

Monday, April 26, 2010

Book 1 - Genesis

Chapter 1 - Reasons

Meeting with the other Krukok disciples scheduled time was 1:30pm,i came late due to wet dreams of a young girl named Maria Ozawa Hot. She disturbed my mind and tooot. Assuming making love on a beach with bursting urge to release all PURE strength and Protiens. "No man is an Island" there for we engaged to our all of our time piercing battle in all corners and angle of that island. I whispered on to her ears " i don't wanna leave this island", she replied "tsengketso $*^##%^#$%@&&**(^@( *$(&$(##( %$&*)" hmmmp, I cant understand her,so i asked her again with the same question, she replied with the same answer. I'm not sure if its a positive answer or negative, what i did I plumped her more s said " #((*%( (&$*(&*%$&^% (*^@%%", all of a sudden i woke up. lesson learned i need to study Korean language before imagining maria ozawa again.

When i woke up Its already 2:30pm, a lot of text and missed calls are all stored on my phone. I rushed fixing my self (except taking a bath which would take 20 more minutes). Around 3:00pm i arrived late at the Bat cave, Batman and Batgirl were there. They settled plans for the up coming week to fix our projects. I do hope they'll be able to read this Post so they can understand why I was late.